Ceramic Shop info

Shipping Details

All products ship within 3-5 business days via USPS.

All items are handmade and fragile. We package ceramics to ship in a box with tissue, suspended inside a larger box with biodegradable packing peanuts.

Return Policy

All items are handmade, fragile, and one-offs.

If an item breaks in shipping, please contact us with photos of the box upon opening, and any detail shots you might find helpful for our team to send insurance claims.

If an item breaks during shipping, we will replace the item to order on a first come first served basis, and re-ship once ready. Some of our pieces are fired up to 3-5 times, so replacements can take 4-12 weeks, depending on the time of year, your queue in production, and the piece being replaced.

If an item breaks because of misuse or improper care, we reserve the right to refuse a return or refund.

We accept exchanges on a case-by-case basis.

Product Care

Ceramics with regular glazing can be microwaved and cleaned in the dishwasher.

Ceramics with metal gilding details, such as gold or Mother of Pearl, cannot be microwaved, nor should they be washed in the dishwasher. Hand wash with a soft sponge or cloth, and dry with a towel before returning to storage.